FAQ

Pre-service Questions

Frequently Asked Questions

Have a question? We have answers! Check below for our most common questions that we get asked and see if we can provide an answer.

How much will my move cost?

There’s a lot to consider when evaluating your move. To best way to find out how much your move will cost is by signing up for one of our tried-and-true quoting processes. We can either text you a link to complete the Virtual Walkthrough, set up a time for a FaceTime or GoogleDuo, or visit your home in person to give you a quote. Give us a call or fill out a form on our website to get the quickest response.

How will you price my move?

Your move will mainly consist of three charges, the truck fee, the hourly rate, and the fuel surcharge. The trip charge is a flat rate fee to cover the costs of getting our truck, crew, and supplies to and from your door. The hourly moving rate fluctuates depending on the size of the crew, and it will be shown on your estimate. The fuel surcharge is $1/mile driven on moves that are within a 30 mile radius of our warehouse.

Why do you price hourly and how is it beneficial?

We price hourly so that our customer is in control of how much they spend. We are happy to help with anything moving-related such as packing, assembly, disassembly, organizing, dismounting TV's, etc. This also allows the customer to save money if they prepare well and move some small items on their own. We will only bill you for the amount of time we use. If your move requires less time due to your preparation, you will save money.

Will I pay more than the estimate?

Your estimate is provided by a professional with plenty of experience in quoting. We believe setting high expectations will provide us with satisfied customers. Typically, when we go over a quoted estimate, it is a shared responsibility between Minnē Movers and the customer. This happens from miscommunication about what the customer will do to prepare for moving day and how much they expect Minnē Movers to do. If there are added items or tasks on moving day then it is likely the pricing will go over. We also come across unforeseen events from time to time that cause the move to take longer than expected.

What will cause the cost of my move to increase?

The unforeseen events that were not discussed will cause your move to increase.

Not boxing up all items
Discovering room and extra items that were not discussed
Long hallways, elevators, or stairs that were not discussed

Honesty and transparency are important when it comes to receiving an accurate quote.

How do I know my movers will be working hard on the clock?

Our movers are dedicated, hardworking and honest. We have too much pride in our reputation to take advantage of our customers. We make sure to work safe and efficiently throughout the whole process. Take a look at our online reviews to see what our customers say about us!

Preparation

How can I reduce the total cost of my move?

There are many ways to reduce the cost of your move. The preparation upfront can significantly lower the price if done correctly.

Make sure all small items are boxed up and the box is closed, labeled, and taped shut.
Place all boxes and light miscellaneous items near an exit for shorter trips to and from the truck.
Transport lamps, mirrors, glass, art, and sentimental values in your own vehicle if you are capable.
Disassemble all beds, cribs, and exercise equipment. Save the hardware in a plastic bag.
Take TV’s off the wall to get it ready for our movers to wrap and protect.

What if I don't have the time to prepare?

We are more than happy to assist with all the preparation needed but keep in mind that the price will be higher. We are more than capable of packing your items along with disassembling and reassembling. You say jump and we ask how high!

Do you provide or sell boxes?

Yes! If you plan to pack yourself, give us a call to discuss box pricing. If you want us to pack your belongings, the boxes will be included in your supplies fee. We also have tape, shrink wrap, bubble wrap, packing paper, and moving blankets.

Insurance

Are you licensed, insured, and bonded?

Yes, we’re legally licensed in Minnesota, insured for liability, and bonded. You can rest assured you and your belongings are safe with us.

Do you offer insurance on items?

Released Value Protection comes with all moves. This coverage is an industry-wide standard and it covers up to 60 cents per pound of damaged goods. For example, if we damage your 100lb dresser, we would compensate you $60. If you would like additional coverage, please call the office to discuss further options.

What if my items are of extraordinary value?

Items that are considered to be of extraordinary value must be valued at more than $100 per pound. This typically falls under the category of jewelry, china, coins, etc. Talk to your moving expert at Minnē Movers for more information on the best route to make sure these items are safe.

How can I be sure that my items will be taken care of?

We have great pride in building a trustworthy company. We make sure to put the customer first and make the situation right. Accidents do happen.

Miscellaneous

Do you move gun safes or pianos?

Yes. We have a standard fee for gun safes and pianos under 600lbs. The price is subject to change if there are stairs, and the weight is over 600lbs.

Do you move playsets or trampolines?

Yes. The price will change depending on size, and if we need to assemble and/or disassemble.

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